Refund policy

Refund & Return Policy

At Aiko Kids, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Returns & Cancellations

If you change your mind, you have the right to cancel your order within 14 days of receiving your item, in accordance with UK consumer law.

After notifying us that you wish to cancel, you have a further 14 days to return the item.

To start a return, please contact us at support@aiko-kids.com.

Return Conditions

To be eligible for a refund, returned items must be:

In the same condition that you received them

Unworn and unused, except to the extent necessary to inspect the item

In their original packaging, with tags and accessories where possible

We may reduce the refund amount if an item has been handled more than necessary to inspect it and its value has been reduced as a result.

You will also need proof of purchase, such as your order confirmation or receipt.

Faulty or Incorrect Items

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

If the issue is confirmed, we will make it right. Depending on the situation, this may include a replacement or a full refund to your original payment method.

Return Shipping Costs

If you are returning an item because it is faulty, damaged, or incorrect, Aiko Kids will cover the reasonable return shipping costs.

For returns due to a change of mind, the customer is responsible for the return shipping costs unless otherwise required by law.

Non-Returnable Items

For hygiene and safety reasons, earrings and other personal-use items cannot be returned unless they are faulty or incorrect.

Personalized or custom-made items are also non-returnable unless they arrive damaged or defective.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 14 days of receiving the returned item or proof that it has been sent back, where applicable.

Please remember it may take some time for your bank or card provider to process and post the refund.

Exchanges

If you would like a different item, the quickest option is to return the original item first and place a new order once your return has been accepted.

Contact Us

If you have any questions about returns or refunds, please contact us at support@aiko-kids.com.